Thursday, May 10, 2007

I think the Cingular rep may have saved my kid's life HNT

Every now and then you get a nice person on the other end of the phone to deal with. Today was the day for me. The overage charges are simply for text messages. I pay extra for 200 text messages per month. Apparently that is not enough as "we" went over by 800 text messages during that billing period.

Now I've called several times in the past 3 weeks toying with either paying for unlimited text messages or having the ability to text taken off her phone entirely. But I called once more today and it ended up paying off. Simply to ask why I see a commercial offering unlimited texting for $5 I began a rapport with this rep. I ended up paying extra for unlimited today because if I take the texting away she'll use the phone during peak hours more and cost me that way and quite frankly its nice to be able to get in touch with her when I want to.

So this young woman named Dana, without me asking, as a courtesy took 50% off the overage and therefore reducing the overage to $43. I appreciate that. She also was compelled to tell me that after the above billing period ended and up to this point we are 500 text messages over which is $50 for the next bill. She couldn't do anything about that but said if I call back that possibly they will do something for me at that time but going forward I won't see any additional cost for text messages and I am now paying extra for unlimited.

I told the kid that she now owes me $30 a month going forward. The $9.99 to have her on my phone and the $20 extra I'm paying for text. (She only just got a job as she turned 16 in February.) She did in fact sound ungrateful at that prospect but its that or NO phone on my dime.

Happy Mother's Day to my blogger mommies!


At May 09, 2007 11:16 PM , Blogger Chickie said...

This reminds me - I got a new cellphone last summer and got the unlimited data usage plan. Cingular was billing me for it but still charging me for usage. The first bill after the new phone was a bit over $600. They fixed it but I damn near had a heart attack before I could call their customer service!

That's so cool that Dana helped you out on the bill. Good customer service is rare.

Happy HNT!

At May 10, 2007 1:27 AM , Blogger Vixen said...

Well. There you go!

Happy Mothers Day to you too! :)

At May 10, 2007 9:14 AM , Anonymous Anonymous said...

My daughter is still a pre-teen. She has a cell phone to use, but doesn't carry it with her & hasn't racked up these kinds of charges yet, but I know it's coming. Ack!

Those flowers are beautiful. I hope you have a relaxing Mother's Day - do something for yourself, since they'll be at the game :)

At May 10, 2007 9:51 AM , Blogger tkkerouac said...

Happy mothers day back to you! Happy HNT!

At May 10, 2007 8:09 PM , Anonymous SeaRabbit said...

I'm glad you had a nice service with that company... they are not always so helpful...
Happy Mother's day to you to!!

At May 10, 2007 8:22 PM , Blogger BTExpress said...

Glad you are making her pay her way. I know many parents that don't do that. The main condition when my son asked for a cell phone was that he had to pay for it. He agreed and that's that way it's been ever since. Right now he pays me $200 a week for his bills; phone, car, ATV loan, insurance, etc. I suggest you make her pay you each week. That way it won't hurt her pocket book at the end of the month.

At May 10, 2007 11:58 PM , Blogger S said...

OK LOL thats hilarious! I hope my kid...ok I know, my turn is coming!

At May 11, 2007 10:21 PM , Blogger Hollz said...

I know how you feel. I'm havin big time money issues with a past gym that i had a membership with. Your lucky that you were dealing with someone nice the people im trying to deal with wont even call me back... (assholes)
Take care! Happy Mothers day!

At May 21, 2007 6:12 PM , Blogger J a d e said...

I have unlimited text messages on my phone and never thought i would use it. Then I looked at the history on my phone... last month was about 30 messages, this month was over 200. It didnt seem like that many. Glad I got the package now.


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